Shipping Policy

Last Updated:  5 Jan 2025

1. Processing Time

All orders are processed within 7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

• High Volume: During holidays or new collection launches, processing times may be slightly longer.

• Pre-Orders: If your order includes a pre-order item, the entire order will ship when the pre-order item is ready.

2. Domestic Shipping Rates and Estimates

We offer the following shipping rates to Cherish:

(Note: Delivery delays can occasionally occur due to carrier issues, weather, or other factors outside our control.)

3. International Shipping

We ship to the following countries: [List countries or “Worldwide”].

• Estimated Delivery: International orders typically arrive within [e.g., 7-21] business days.

• Shipping Costs: Calculated at checkout based on weight and destination.

4. Customs, Duties, and Taxes (Important)

[Store Name] is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

• If a package is returned to us because the buyer refused to pay customs fees, the refund will be minus the shipping cost and return shipping cost.

5. How Do I Check the Status of My Order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within [Number] days of receiving your shipping confirmation email, please contact us at [Support Email] with your name and order number, and we will look into it for you.¹

6. P.O. Boxes²

• [Yes/No]: We [do / do not] ship to P.O. Boxes. (Note: Many private couriers like FedEx/DHL cannot ship to P.O. Boxes, while national postal ser³vices usually can.)

   

   

7. Lost, Stolen, or Damaged Packages

• Damaged: If your order arrives damaged, please email us as soon as possible at [Support Email] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

• Lost/Stolen: [Store Name] is not liable for any products damaged or lost during shipping. If you received your order confirmation number but your package has not arrived, please contact the shipping carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

8. Wrong Address Disclaimer

It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at [Support Email] if you believe you have provided an incorrect shipping address.